Tag Your Luggage

In addition to your personal identification tag, please attach a completed Princess Cruises luggage tag which has been included in your pre-cruise documents. Please remove any old airline flight tags. Also, please follow the directions in your itinerary for luggage items for your land tours.

Please note: Many domestic airline carriers are now imposing excess baggage charges for amounts over 50 lbs., so it is advisable to check with your carrier regarding weight restrictions.

Transfers

If you purchased a Princess airport-to-ship transfer, a cruisetour transfer, or a Cruise Plus® Hotel Package, you will be met by a uniformed Princess representative at the embarkation port airport. For domestic U.S. flights, you will be met inside or just exiting the luggage claim area. For international flights, you will be met as you exit the secure customs area. Claim all of your luggage prior to exiting the luggage claim area. From the airport, you'll be transferred to the ship or your hotel.

If you have not purchased your air from Princess, please provide us with your flight details no later than 45 days prior to your departure date. In the absence of this information, your transfer will be cancelled.
You may download the Non-Princess Air Arrangements form here.

If you have purchased a Princess Transfer at the start or end of the cruise and you require special assistance, be aware that lift equipped transportation may not be available in your port of embarkation or disembarkation. Arrangements must be secured in advance to accommodate your needs. To ensure that we can do so, we ask that you contact us at 1-800-PRINCESS (1-800-774-6237).

Car Seats

U.S. and Canadian regulations require that children up to the age of 8 years old may be required to travel in a car seat, booster seat or other "child restraint system." When being transported by car, taxi, limo, van or shuttle, it is your responsibility to know the regulations and provide the applicable "Child Restraint System."

Love Boat Express®

This motorcoach service is designed for cruise-only passengers sailing to the Caribbean or Panama Canal. Those living in Florida can take advantage of this transportation to and from the ship. For scheduling, dates, participating cities closest to you, and other information, please call your travel agent or 1-800-PRINCESS (1-800-774-6237).

En Route Delays on Sailing Day

If you encounter unforeseen flight or weather-related delays on sailing day, we suggest you immediately advise an airline representative at the airport that you are a cruise passenger destined for sailing that day. Typically, airlines are able to arrange alternative flights at the airline counter for passengers to continue with their travel to the point of embarkation. It is the airline’s responsibility to make alternate flight arrangements resulting from a delay or cancellation.

In the event costs are incurred, you are responsible for out of pocket expenses. If you have purchased travel protection, costs incurred as a result of trip delay are likely to be covered by Trip Delay protection. Please ensure to keep all receipts for submission and contact your travel plan administrator for assistance and clarification. If your delay involves missing the ship in the port of embarkation, be sure to contact the En Route Desk for coordination in joining in the next port of call. Upon learning your new flight arrangements, we ask that you immediately contact Princess with your new flight information for our records. You may call us toll-free at 800-545-0008. This special number is operational only in the United States and Canada. Outside of the United States and Canada you may reach us at 661-284-4410. Within Australia, use 13 24 88. Princess representatives are available to answer this emergency en-route line from 5 a.m. – 5 p.m. Pacific Time, Monday through Friday, and 5 a.m. – 5 p.m. Pacific Time, Saturday and Sunday. After hours support is available in the event of “en route” delays. These calls will be routed to our customer service centers in Australia or the United Kingdom, subject to the time of the call. Our representatives will record your new flight information into your booking record.

If your checked baggage is delayed or misdirected by a common carrier, immediately report this to the carrier. Once you arrive onboard, report this delay to the Passenger Services Desk, providing the claim number and bag description. As a courtesy, the onboard staff will assist in following up with the airline, however, any costs incurred in forwarding the luggage to the ship is at the passenger’s expense. Passengers who have purchased travel protection should verify with their policy carrier regarding Baggage Protection, which may include baggage delay coverage. Please ensure to keep all receipts for submission and contact your travel plan administrator for assistance.

If you have purchased Princess Vacation Protection and experience a delay reaching your cruise or land package, and you require assistance booking flights, accommodations, and transfers, please contact On Call International toll-free at 1-866-509-7712, or from the U.S. or Canada call collect at 1-603-894-9386. Payment is required up front for these arrangements, but can be submitted to the plan administrator for reimbursement of eligible expenses after your trip. Once you new arrangements are confirmed, the representative at On-Call International will contact the En Route Desk to provide us with the details.

IMPORTANT: The En Route numbers provided above are for unforeseen delays. If you have any other questions, please contact your Travel agent. Princess is not responsible for any airline delays.

Terminal Contact Numbers

Cruise Plus Hotel Packages

A Cruise Plus Hotel Package lets you add a night - or as many as you like - to the beginning or end of your vacation and stay in carefully selected hotels. All transfers and baggage handling are included. If you purchased a pre- or post-cruise hotel stay with Princess, you will be met by a uniformed Princess representative at the arrival port airport. If you have purchased your air tickets on your own, you must provide your arrival flight details 45 days prior to the start of your vacation to ensure that you are met and transferred to the start of your hotel package. Please see the section entitled: TRANSFERS on this page for further details. Recognizing that accessible accommodations vary widely, especially outside the United States, passengers should confirm their special needs upon booking their reservation.